We’re here to help with questions about pet transport, booking, travel requirements, and shipment updates. Our team is available to provide assistance and ensure your experience is smooth and well organized.
If you have questions or need assistance, please contact us using one of the methods below.
Email:
support@firstpettravels.com
Customer Support Hours:
Monday – Friday: 8:00 AM – 9:00 PM
Saturday/Sunday: 8:00 AM – 10:00 PM
We aim to respond to inquiries as promptly as possible during business hours.
For booking requests or questions about transport, please provide:
Your name
Contact email or phone number
Pet type or breed
Pickup location
Destination
Preferred travel timeframe
Providing these details helps us assist you more efficiently.
If you are contacting us about an existing booking, please include:
Tracking or booking reference number
Pet name
Description of your inquiry
This allows our team to locate your booking and respond quickly.
We strive to respond to all inquiries within 24–48 hours during business days.
If your inquiry is related to an upcoming transport, please include your booking reference number for faster assistance.
To ensure accurate information and proper scheduling, all bookings and requirements must be confirmed through our official website or customer support team. Please avoid sharing personal or payment information through unofficial channels.
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