At First Pet Travels, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following types of information when you use our website or services:

Personal Information

When you book or track a shipment, we may collect:

  • Full name

  • Email address

  • Phone number

  • Pickup and delivery locations

  • Pet information related to shipment

  • Tracking details and shipment status

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of access

This information helps us improve our services and website performance.

2. How We Use Your Information

We use the information we collect to:

  • Process shipment bookings

  • Provide tracking updates

  • Communicate with customers regarding shipments

  • Send service-related emails and notifications

  • Improve our website and services

  • Prevent fraud and ensure security

We do not sell or rent personal information to third parties.

3. Email Communications

We may send emails to:

  • Confirm bookings

  • Provide shipment updates

  • Notify customers of status changes

  • Respond to inquiries or support requests

You may contact us at any time to request removal from non-essential communications.

4. Tracking and Cookies

Our website may use cookies or similar technologies to:

  • Improve website functionality

  • Remember preferences

  • Analyze traffic and performance

You can disable cookies in your browser settings if you prefer.

5. Sharing of Information

We may share information only when necessary:

  • With transportation partners or service providers involved in shipment

  • When required by law or legal process

  • To protect the safety and security of our customers and business

We do not share personal data for advertising or resale.

6. Data Security

We take reasonable measures to protect your information, including:

  • Secure servers

  • Restricted access to sensitive data

  • Encrypted communication where applicable

However, no online system can guarantee 100% security.

7. Data Retention

We retain shipment and customer information only as long as necessary:

  • To provide services

  • For recordkeeping and legal obligations

  • To resolve disputes

After that period, information may be securely deleted.

8. Third-Party Services

Our website may use third-party tools such as:

  • Email delivery services

  • Website hosting providers

  • Analytics tools

These services may process limited data necessary to perform their functions.

9. Children’s Privacy

Our services are not directed toward individuals under 18.
We do not knowingly collect personal information from minors.

10. Your Rights

You may request:

  • Access to the information we hold about you

  • Correction of inaccurate data

  • Deletion of personal data where applicable

To make a request, contact us using the details below.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.