At First Pet Travels, we aim to provide reliable and professional pet transportation services. This Refund and Cancellation Policy explains the conditions under which refunds or cancellations may be requested.
1. Booking Deposits
Deposits or booking fees, where applicable, are used to:
Reserve transportation arrangements
Begin documentation and preparation processes
Secure logistics and scheduling
Deposits may be non-refundable once booking arrangements have begun.
2. Cancellation by Customer
If a customer cancels a shipment:
Before transportation arrangements begin: A partial or full refund may be considered.
After documentation or logistics preparation has started: Administrative or processing fees may be deducted.
After transportation has been scheduled or confirmed: Refunds may be limited or unavailable depending on the stage of preparation.
Customers are encouraged to notify us as early as possible to minimize charges.
3. Delays or Requirement Issues
Refunds are generally not provided for delays caused by:
Missing or incomplete vaccination records
Missing health certificates or travel documents
Regulatory or airline requirements
Customer failure to provide required information
In such cases, shipment may be rescheduled rather than canceled.
4. Cancellation by First Pet Travels
We reserve the right to cancel or postpone transportation if:
A pet is determined to be unfit for travel
Required documentation is not provided
Safety concerns arise
Transportation becomes unavailable due to circumstances beyond our control
If services cannot be provided at all, a refund may be issued at our discretion.
5. Third-Party Transportation Providers
Transportation may involve third-party carriers or airlines.
Refund eligibility may be subject to the policies and charges of those providers.
First Pet Travels is not responsible for third-party cancellation fees or penalties.
6. Processing of Refunds
If a refund is approved:
Refunds are processed using the original payment method where possible.
Processing time may vary depending on payment provider or banking institutions.
Administrative or processing fees may be deducted where applicable.
7. Non-Refundable Situations
Refunds may not be provided in cases involving:
Incorrect or incomplete customer information
Failure to meet health or documentation requirements
Customer unavailability at delivery
Changes requested after transportation arrangements are finalized
8. Rescheduling
In many cases, shipments can be rescheduled instead of canceled.
Rescheduling may be subject to availability and administrative fees.