Welcome to First Pet Travels. By accessing or using our website and services, you agree to the following Terms and Conditions. If you do not agree, please do not use our services.
1. Services
First Pet Travels provides pet transportation coordination, shipment tracking, and related support services.
All services are subject to availability, transportation requirements, and compliance with applicable regulations.
We reserve the right to modify, suspend, or discontinue services at any time without prior notice.
2. Booking and Payment
To arrange transportation services, customers may be required to provide:
Accurate personal and contact information
Pet information and documentation
Pickup and delivery details
Customers agree that:
All information provided must be accurate and complete.
Payment terms, where applicable, must be fulfilled before shipment is scheduled.
Failure to provide accurate information may delay or cancel services.
3. Pet Health and Requirements
Customers are responsible for ensuring that:
The pet meets all vaccination and health requirements.
Required documents (vaccination records, certificates, permits) are provided when requested.
The pet is fit for travel.
If requirements are not met, shipment may be delayed or canceled until compliance is achieved.
4. Transportation and Delivery
Delivery times provided on the website or during booking are estimates only.
Actual delivery schedules may vary due to:
Weather conditions
Airline or transport availability
Regulatory requirements
Health or documentation reviews
First Pet Travels is not responsible for delays caused by factors outside our control.
5. Tracking Information
Tracking information provided on the website is intended for informational purposes only.
Updates reflect handling and documentation steps and may not always represent real-time movement.
Customers agree that tracking updates are estimates and subject to change.
6. Customer Responsibilities
Customers agree to:
Provide accurate contact information
Respond promptly to communication requests
Ensure pets are properly prepared for transport
Follow instructions provided by our staff or partners
Failure to comply may result in delays or cancellation of shipment.
7. Limitation of Liability
First Pet Travels is not liable for:
Delays caused by airlines, carriers, or third parties
Regulatory or documentation issues
Events beyond reasonable control (force majeure), including weather, strikes, or transportation disruptions
Our liability, where applicable, is limited to the amount paid for services.
8. Third-Party Services
We may coordinate services with third-party transportation providers.
While we work with reputable partners, we are not responsible for:
Actions or delays caused by third parties
Changes in airline or transportation schedules
9. Communication
By using our services, you consent to receiving communications including:
Booking confirmations
Shipment updates
Status notifications
Service-related emails
Customers are responsible for ensuring their contact information is correct.
10. Website Use
You agree not to:
Use the website for unlawful purposes
Attempt to interfere with website functionality
Attempt unauthorized access to systems or data
We reserve the right to block access for misuse of the website.
11. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and use information.
12. Changes to Terms
We may update these Terms and Conditions at any time.
Updated versions will be posted on this page with a revised date.
Continued use of the website constitutes acceptance of any changes.
13. Governing Law
These Terms and Conditions are governed by applicable laws in the jurisdiction where First Pet Travels operates.